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NMB Bank Limited (hereinafter referred as “the Bank”) shall provide NMB Internet Banking for fast and effective Internet Banking service to its customers and their convenience subject to Terms and Conditions set out herein, Internet Banking Services (IBS) through the Bank’s website www.nmbbanknepal.com. THE FOLLOWING TERMS AND CONDITIONS APPLY FOR THE ACCESS TO THE SERVICES PROVIDED HEREIN.This Agreement is a contract which establishes the rules covering your electronic access to your accounts at NMB BANK LIMITED through the Internet Banking System (IBS). By using the IBS, you accept and are bound by all the terms and conditions of this Agreement. Please read these terms and conditions carefully.


As used in this Agreement, the word "the Bank" refers to NMB Bank Ltd. "Customer" refers to the accountholder authorized by the Bank to use the NMB Internet Banking) under this Agreement and anyone else authorized person by that accountholder to exercise control over the accountholder’s funds through the System. "Account" or "Accounts" means Customer accounts maintained with the Bank.

Application to Subscribe to the Internet Banking Service:

To apply for the NMB IBS, the Customer must have at least one account at the Bank & an access to Internet service. The Customer will have access to predefined account types and services only as defined in the application form.

Accessing Your Accounts:

The Customer may access their accounts by using a Customer Code/User ID and Initial Password/Personal Identification Number (PIN) provided by the Bank. For the first logon to the system, the Customer is required to change the initial passwords (PIN) meeting the password requirements for security reasons. Customer should keep their PIN in a secure location. Any person having access to their NMB Internet Banking PIN will be able to access the system and perform all transactions, including reviewing account information and making transfers to other accounts. Therefore customers are liable for all transactions made or authorized using their password. The Customer must keep their customer code & password confidential and under no circumstances should disclose to any other person. In case the Customer forgets the password, request for the issue of new password could be applied in the written form.

Once the Customer is logged on to the System, he/she should not leave the terminal or let anyone to have access to the internet until s/he has logged off/signed-out from the System. The Customer is responsible for ensuring that s/he has logged off the service at the end of each session.

Internet Banking Services:

When the Bank introduces new services under the IBS, the Bank may provide them on such supplementary terms notified to you. The Customer should agree that the Bank has the absolute right to add, suspend, limit, withdraw, cancel or vary any transactions, facilities, services and products that could be accessed by the Customer through the IBS and the scope and/or extent of such transactions, facilities, services and products.


The Customer hereby authorize the Bank to comply with all Instruction(s) given in respect of the IBS accessed using your Username and Password as Instruction(s) properly authorized by them even if they may conflict with any other mandate given at any time concerning your Accounts or affairs. The Customer agrees that such Instruction(s) shall be binding on them self upon its transmission to the Bank and the Instructions cannot be changed or withdrawn without the Bank’s consent and that the Bank is not further obliged to check the authenticity of such Instruction(s).


The Customer hereby agrees that it is their responsibility to review the Transaction Record pertaining to any IBS transaction initiated on their Instruction. Any Instructions to the Bank for cancellation, revocation, reversal or amendment or clarification of their earlier Instructions, can only be effected, if their request is received and effected before the earlier Instruction is executed. The Bank reserves the right at its sole discretion, to refuse to carry out any of the Customer Instructions where they are inconsistent with the Bank’s policy or laws or for any other reasons whatsoever.

The Customer should provide accurate and complete details as required by the Bank for any Instructions to the Bank to effect transactions in relation to the IBS.

Service Availability:

The IBS are intended to be available 7 days a week, 24 hours a day but there is no warranty that the same will be available at all times like routine maintenance requirements, excess demands and circumstances beyond the Bank control. The Bank will use reasonable efforts to inform you of any or all services under the IBS which are not available from time to time.

Limits on Amounts and Frequency of Transactions:

The number of transfers from the Customer’s accounts and the amounts, which may be transferred, are limited pursuant to the terms of the applicable deposit agreement and disclosure for those accounts. The limits for particular account types may vary and change at any time by the bank.

Fund Transfer:

Transfer of funds to either customers own Account or an account predefined Account mentioned in the application form which is maintained with the Bank, will be transacted and received by the payee immediately. Fund Transfer Instructions shall be subject to such limits and conditions as imposed and/or revised by the Bank or relevant authorities at their absolute discretion from time to time. For the avoidance of doubt, this Fund Transfer service shall be available for the transfer of funds to account under the Customer code or the accounts of third parties with the Bank. The Customer shall not use or attempt to use system for funds transfer without checking their availability balance in their account and it should be with the limit as defined by the Bank.

Limitation/Disclaimer of the Bank

1. The Bank will take reasonable steps to ensure that our system in connection with service available to you, and manage the risk in operating the systems.

2. The Bank will not be responsible for failure to provide access or for interruptions in access to IBS due to a system failure or due to other unforeseen acts or circumstances.

3. The Bank will not be responsible for any errors or failures from any malfunction of customer computer or any computer virus or other problems related to their computer equipment used with the system.

4. The Bank is not responsible for any error, damages or other losses that customer may suffer due to the malfunction or misapplications of any system they use, including browser, Internet Service Provider (ISP), or other software or any equipment (including telecommunications facilities, computer hardware and modem) used to access or communicate with NMB Internet Banking system.

5. The Bank reserves all the rights to determine and change from time to time the scope, timing and type of the Services to be made available.

6. The User must be a customer of the Bank and maintain an account at a branch of the Bank.

7. By registering to use the Services, the Customer irrevocably agrees, confirm that all information provided by the Customer to the Bank in relation to the Services is true, complete, relevant and up-to-date.

In order to provide features like top-up, merchant payments, and bill payment features, we are allowing our application users to fetch details from their phone's contact list, due to which the application requires permissions to fetch contact details.

8. The Services are for the sole and exclusive use by the Customer authorized to do so by the Bank.

9. The Customer shall not knowingly allow any other person to use the Services; the Bank will not be liable for any of the transactions allegedly performed by a third party.

10. Any exchange rate, interest rate, dealing rate and other prices and information quoted by the Bank on the Internet Site or otherwise in response to an online inquiry is for reference only and is not binding.

  • 11. The Customer acknowledges that there may be a time lag in transmission of instructions, information or communication via Internet for which the Bank shall not be held liable.
  • 12. The Customer shall follow the guidance provided by the Bank online in designating the user code (the 'User Name') and the password PIN for identifying the Customer for the purposes of the Services.
  • 13. The Customer may change the Password at any time. The User ID/customer code Name however, cannot be changed by the Customer.
  • 14. Customer must keep user name and related password confidential. At no time and under no circumstances shall the Customer disclose the User Name and/or the Password to any other person.
  • 15. The Customer shall be fully responsible for any negligence and/or unauthorized disclosure of the User Name and/or the Password to any other person and shall bear the risks of the User Name and/or the Password being used by unauthorized persons.
  • 16. The Bank will only act on an instruction in so far as it is in the Bank's opinion practicable and reasonable to do so and in accordance with its regular business practices and procedures.
  • 17. Information relating to any account or transaction made available to the Internet Site is for reference only. The Bank's records of such account and transaction shall be conclusive unless and until the contrary is established.
  • 18. The Bank shall not be liable for any computer/cyber-crimes such as hacking etc. and shall not be liable for any authorized transactions and/or any transactions carried out by using illegal and fraudulent methods.

Termination of Services:

The Customer may terminate NMB Internet Banking at any time by giving the prior written notice to the Bank. The services will be cancelled within 7 (seven) days from the date of the Bank's receipt of the notice of termination and customer would agree the Bank shall not be obliged to effect any of their Instructions received on any day failing after the receipt of your notice of termination. The Bank reserves the right to terminate the IBS for any reasons whatsoever, provided the Bank gives 30 days prior notice.


The Customer hereby agree to indemnify and keep the Bank indemnified from and against any and all claims, losses, liabilities, cost and expenses (including but not limited to any legal fees) arising directly or indirectly or which may arise out of their breach or violation of these Terms and Conditions or any third party rights or your use or purported use of the IBS or due to the delay and/or failure of such IBS.


The Bank may send notices to the Customer in the address provided by them with bank account whereas the Customer may use e-mail to contact us about inquiries, maintenance, and/or some problem resolution issues. E-mail may not be a secure method of communication. We therefore recommend that you do not send confidential personal or financial information by e-mail.

Ownership of Website:

The content, information and offerings on the Bank website are owned by the Bank, and the unauthorized use, reproduction, linking or distribution of any portions is strictly prohibited.

Variations of Terms and Conditions:

The Bank reserves the right to add, modify, delete or vary any of these terms and conditions by way of notice as deemed suitable by the Bank.

The Customer agree to view these Terms and Conditions regularly and their continued access or use of the IBS after any such additions, modifications, deletions or variations become effective will constitute your acceptance to the variation of these Terms and Conditions.

Law and Jurisdiction:

The Terms and Conditions will be governed by the prevailing Laws of Nepal and all disputes shall be resolved by the Court of Nepal.

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